Omnichannel eKYC: WhatsApp・Web・App

eKYC
Verification

Cash Direct provides a digital identity verification solution supporting verification initiated via WhatsApp, Web, and Mobile App. Combining document data recognition and facial recognition, it supports official China authority database verification (CN Authority), helping enterprises reduce repetitive manual handling and integrate identity verification and approval workflows for varied business needs.

1

ID Capture & Document Verification

Scan documents, extract data, and verify against official CN Authority

2

Facial & Liveness Check

3D liveness detection defending against photos, replays, and Deepfake AI fraud

3

Omnichannel Approval & Verified

Deploy across WhatsApp, Web, and App to integrate verification and approval flows

09:41

Face Verification

Position your face within the frame

Liveness Check Active
<60s
Onboarding Time
99.8%
Accuracy Rate
2500+
ID Types Supported
0%
Fraud Liability
Omnichannel eKYC Workflows

Supporting Multi-Channel eKYC Workflows

Seamlessly switch between WhatsApp, Web, and Mobile App workflows tailored to your ecosystem.

CHANNEL
01

Start Verification

Launch instantly via WhatsApp

CD
Cash Direct
Online
WhatsApp
Cash Direct Service
👋 Hello! Tap below to start identity verification.
10:30 AM
Start Verification
OCR SCAN
02

Scan ID Document

Capture ID / Passport Auto scan & OCR data

verify.cashdirectpay.com/id
Aa

Scan Front of ID

Fit ID inside the frame

HONG KONG PERMANENT ID CARD
香港永久性居民身份證
A123456(7)
‹›⎋☲
LIVENESS
03

Liveness Check

Face Verification Prevent Deepfakes

verify.cashdirectpay.com/liveness
Aa

Face Verification

Position face inside frame

3D Anti-Spoofing Active
‹›⎋☲
VERIFIED
04

Verification Complete

Instant approval & Compliance report

verify.cashdirectpay.com/result
Aa

Verification Successful

Data recorded

StatusPASSED
TokenCD-9821
Done
‹›⎋☲
From Conversation to Compliance

Seamless Data Integration Flow

Whether via WhatsApp, Web, or Mobile App, seamlessly connects every workflow from application to approval with one intelligent core, eliminating technical integration complexity.

01 — START

Initiate Request

WhatsApp / Web / App

Users initiate onboarding through their preferred channels seamlessly, maximizing conversion rates.

WhatsApp Conversational Flow
Web Responsive Portal
Native iOS / Android SDK
02 — VERIFY

AI Verification

ID OCR + Liveness

AI extracts ID data with high precision and executes 3D liveness checks to prevent spoofing and Deepfakes.

AI ID Card OCR Extraction
3D Anti-Deepfake Liveness
Forensic Tamper Detection
03 — DECIDE

Automated Decision

Approval / Review / Reject

Integrates AML watchlist screening and risk rules to instantly trigger approval, review, or rejection.

Instant Automated Approval
Flagged for Manual Review
High-risk Instant Rejection
04 — REPORT

Audit & Compliance

Audit Trail + Compliance Report

Auto-generates timestamped audit trails and PDF reports ready for regulatory audit.

Full Timestamped Audit Trail
Instant PDF Compliance Report
Webhook & REST API Sync
OPTIMIZING EVERY WORKFLOW

Solving Traditional Business Problems

From verification start to decision readiness. Transforming fragmented manual onboarding into a seamless, deliverable eKYC workflow.

Data passes through many hands,
yet cases stay where they were.

From verification start,
all the way to decision readiness.

01

Client In-Person / Form Filing

Paper forms, email, or manual input

✕
01

WhatsApp · Web · App

Initiated via channels users know best

✓
02

Repetitive Data Entry

Copy-pasting between docs, forms, and systems

✕
02

OCR + Face + Liveness

One scan to capture and verify identity

✓
03

Manual Case-by-Case Inquiries

Operators struggle to grasp complete context

✕
03

Risk Level + Case Status

Portal overview of progress and risk levels

✓
04

Results Fragmented in Silos

Hard to hand off, hard to audit

✕
04

Review Status + Full Report

Accept, Reject, or Unable to determine—deliverable results

✓
Supported Documents

Covering 240+ Countries & Regions

Comprehensive coverage for Hong Kong, Greater Bay Area, and 240+ countries & regions supporting over 2,500+ ID types.

Hong Kong Smart Identity Card (2018 Edition) optical security features and OCR recognition sample

Hong Kong ID Card

Supports the 2018 new version of Hong Kong Smart Identity Card.

China Resident Identity Card dual-side verification and official 2-factor data matching sample

China Resident ID Card

Direct China Authority data source verification for face match & 2-factor authentication.

CN Authority Direct2-Factor VerificationOfficial Face Match
International biometric e-Passport MRZ machine-readable zone data extraction sample

Passport

Global passport support with MRZ code extraction.

Exit-Entry Permit (EEP) travel document optical OCR validation sample

EEP Travel Permit

Exit-Entry Permit for Travelling to and from Hong Kong and Macau.

2,500+ Additional International Documents Supported

Including Driver's Licenses, Residence Permits, Macao IDs, and more

Driver's LicensesMacao Resident IDResidence / Work PermitsTaiwan Resident Permits+240 Countries & Regions
Industry Applications

Extending from Financial Services to Every High-Trust Scenario.

Bringing eKYC to diverse channels and business processes across industries.

🛡️ CN Authority Verification

Cross-Border Onboarding & CN Authority

Tailored for Hong Kong banks, brokerages, and lenders to connect directly with official Mainland China authority data sources. Instant 2-Factor/3-Factor authentication and official face matching for GBA cross-border account opening.

2-Factor / 3-Factor CheckOfficial Authority Face MatchGBA Cross-Border
Personal loans, credit applications, etc.

Licensed Money Lenders

Tailored for Hong Kong licensed money lenders and consumer credit firms. When borrowers apply for personal loans, second mortgages, or revolving credit via WhatsApp, Web, or Mobile App, the system completes HKID OCR, 3D anti-spoofing liveness, and face match in seconds—eliminating identity theft and loan fraud.

Anti-Loan Fraud
Bank account opening, insurance verification, etc.

Banking & Insurance

ID card recognition can be used in industries such as banking and securities where customer identity must be verified for remote account opening and money transfer. It helps banks reduce labor costs and improve customer experience. In the case where commercial insurance companies are unable to confirm the identity of the insured as he or she cannot be present due to illness, age, or other factors, eKYC offers remote face verification services to help prevent insurance fraud and other risks.

E-Wallet Payments

E-Wallet Payments

eKYC can verify the authenticity of user identities when users apply for an e-wallet for online remittance, bill payment, bank transfer, or other financial services, mitigating the security issues caused by identity fraud.

Social Media and Live Streaming

Social Media & Live Streaming

eKYC enables identity authentication for social networking, online live streaming, and other social media platforms that require real-name verification. Online real-name authentication effectively verifies user identities and reduces the cost of registering and reviewing user information.

SIM card registration, activation, etc.

Telecommunications

Carriers can use eKYC to provide remote identity verification to customers registering for online services. The customers can self-serve online once verified.

Integration

Flexible Deployment Options

Seamless integration tailored to your infrastructure needs.

Deployment Choice

Choose between On-premises deployment for maximum data control or secure Cloud-based solutions for speed and scalability.

Multi-Channel Support

Fully optimized SDKs for seamless integration into native Mobile Applications and Self-service Kiosks.

Frequently Asked Questions

eKYC Solution FAQ

Get answers regarding deployment models, channel integrations, compliance outputs, and manual audits.

Ready to Secure Your Onboarding?

Deploy bank-grade eKYC tailored for Hong Kong's financial ecosystem.

For technical consultation: [email protected]

Bank-Grade Compliance · 99.8% Accuracy · Fraud-Proof Liveness

eKYC Verification Hong Kong | Liveness & ID Check | Cash Direct