Question 1

What is the CDS (MCRA) Integration?

Accepted Answer

Our CDS (MCRA) Integration is a unified infrastructure that connects your lending system to Hong Kong's 'Credit Data Smart' platform. It allows for seamless data submission and credit report retrieval from all major Credit Reference Agencies (TransUnion, PingAn OneConnect) through a single, secure API integration.

Question 2

How does the gateway handle data privacy?

Accepted Answer

The gateway is built with a 'Privacy by Design' architecture. It supports end-to-end encryption and tokenization, ensuring that consumer credit data is never exposed in plain text during transit or storage.

Question 3

What integration channels are available for eKYC identity verification with your solution?

Accepted Answer

Our eKYC solution supports multiple integration channels, including WhatsApp, Web, and Mobile App, allowing end-users to perform eKYC identity verification directly via WhatsApp.

Question 4

Can you help with 'iAM Smart' integration?

Accepted Answer

Absolutely. We are a verified technical partner for 'iAM Smart'. Our solution enables you to adopt 'iAM Smart' for instant identity verification and form filling, significantly reducing onboarding drop-off rates.

Question 5

How does 'Real Doc' forgery detection work?

Accepted Answer

Real Doc utilizes forensic AI models to analyze document images at a pixel level. It checks for metadata inconsistencies, copy-paste artifacts, and font irregularities to identify forged or tampered documents (like bank statements or address proofs) instantly.

Question 6

What makes AI Cheque Verification different from standard OCR?

Accepted Answer

Standard OCR simply reads text. Our AI Cheque Verification understands handwriting styles, cross-validates the amount in words vs. figures, and detects security features on the cheque to prevent fraud, achieving >99% accuracy.

Question 7

Does your Name Screening cover global sanctions?

Accepted Answer

Yes. Our Name Screening engine connects to 500+ global data sources, including UN, OFAC, EU, and HKMA sanctions lists, as well as Politically Exposed Persons (PEP) and adverse media databases, updated in real-time.

Question 8

How does the Transaction Monitoring System (TMS) reduce false positives?

Accepted Answer

Our TMS uses machine learning to learn from historical data and customer behavior profiles. Unlike rigid rule-based systems, it adapts to identifying genuine anomalies, reducing false positives by up to 40%.

Question 9

How long does integration typically take?

Accepted Answer

Our developer-first approach means most clients can complete integration in weeks rather than months. We provide comprehensive API documentation, SDKs, and a sandbox environment for testing.

Question 10

Do you offer local support in Hong Kong?

Accepted Answer

Yes, our technical operations team is based in Hong Kong. We provide direct engineering support (no Tier 1 scripts) to resolve critical issues quickly.

Question 11

Can I deploy your solutions on-premise?

Accepted Answer

We offer flexible deployment models including SaaS (Cloud), Hybrid, and On-Premise (for institutions with strict data residency requirements). Contact our sales team for architectural consultations.

Credit & Transaction

Identity & Compliance

AI & Automation

How can we help?

CDS (MCRA) Integration

Identity Verification (eKYC & iAM Smart)

Document Intelligence

Compliance Engines

Integration & Support